Key Insights

In Hong Kong, there are close to three thousand payphone kiosk, According to the information obtained by HKPC from HKT, during the period of 2014 and 2015, the average daily income of the telephones operated by the company was more than HK$1 per share, accounting for about 44% of the average daily income. Not more than one dollar accounted for about fifty-six percent, this reflects that the payphone kiosk is no longer able to meet the needs of users, people use payphone kiosk even not for calling phones, they use the room for smoking or use it to be a temporary storeroom, equipment looks very dirty, most likely covered with old stickers, wads of chewed gum and graffiti, also it seems do not have any support or maintain for the payphone kiosk, this all cased that why payphone kiosk usage is low, in order to improve a situation, we need to redesign the payphone kiosk usage. After I finish the field observe, street interview and doing some research on the internet, people universal request payphone kiosk can contain Synchronize Self Phone Book, Street Map, Multiple Payment Methods, Booking, and free power charging functions. They told me that sometime if they forgot take his smart phone, if the payphone kiosk can synchronize his phone book contacts number it will help him a lot, a street map is very helpful for tourist, local people also love a street map when they are getting lost on the street, and Hong Kong is going to be a no coin city, so e-payment is a must for the future construction, people don’t want to wait, a booking system can help people to lower the waiting time, they also want to have a free power charging station, they can easily to recharge there devices if their devices is running low.